Monthly Chapter Meeting: Performance Management – Listening to Hear
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When: 2/21/2018
11:30 AM - 1:30 PM
Where: Corporate College East
4400 Richmond Rd.
Warrensville Heights, Ohio  44128
United States
Contact: Pam Smith, CSHRM Administrator
440.940.6534 vm/216.533.3661 cell

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Monthly Chapter Meeting

Session Title:  Performance Management – Listening to Hear

Meeting Sponsored by:

Wednesday, February 21, 2018 (11:30 AM - 1:30 PM) - Live Webcast Also Available

Session Overview: 

Performance management is a process by which managers and employees work together to plan, monitor and review an employee's work objectives and overall contribution to the organization. The key to being successful in making sure that everyone is working together to reach the common goal, agency success, is being able to “listen to hear”.

Learning Objectives:

- Identify tools used in active listening

- Discuss process of being inclusive

- Discuss the role of Accountability in Performance Management

  Seronica Powell, Director of Operations at University Settlement

Seronica Powell has worked at University Settlement since October 2007 and currently serves as the Director of Operations/HR.  In this role, she is responsible for all of the HR functions including, but not limited to, overseeing the hiring process, benefits purchasing’s and administration, disciplinary actions and mediation to name a few. She is the Client Rights Officer for the agency. She is the staff lead for the Board Operation’s Committee. She works closely with the Finance department to complete the annual budget and review the day-to-day functions. She is also responsible for overseeing and implementation of all IT functions.

She brings over 15 years of experience working in nonprofit. She previously worked at Goodrich Gannett where she assist with the development and implementation of Youth Programs. After leaving Goodrich Gannett, she became the Program manager for the Greater Cleveland Neighborhood Center Associations (NCA). At NCA, she was responsible for Provided technical assistance, capacity building, and budget management services to 15 Early Learning Initiative sites, 4 Fatherhood Initiative sites, and 6 21st Century Community Learning Centers. She earned a bachelor’s degree in Operations Management and Business Statistics from Cleveland State University and a MBA from the University of Phoenix.

She has successfully completed/participated in Neighborhood Leadership Development Program, Cambridge Who’s Who, Strategic Planning Committee for St. Malachi Center, LeadDiversity, was the Board Vice-President for Cleveland State Student Chapter (APICS), American Production Inventory Control Society (APICS), and was the Board Treasure for Cleveland State Student Chapter (APICS).

This program will be submitted to SHRM for recertification credits

This activity has been approved for 1.25 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®).

Lunch Buffet will be served

Location:  Corporate College East

Date:  Wednesday, February 21, 2018


Registration/Networking: 11:30 AM - 12:00 PM

Welcome/Announcements: 12:00-12:15 PM

Lunch/Program (Webcast) 12:15 PM - 1:30 PM

RSVP by Friday, February 16th NOON!


Cleveland SHRM Member: $30
Nonmembers/Guests: $40
Students/Members in Transition: $15

Can't attend in person?
We also do a live broadcast of the event. Registration costs are the same to help cover
the costs incurred to provide this service.  Access information will be sent once registration payment has been received.


Cleveland SHRM is committed to the full inclusion of all its members. As part of this commitment starting January 2017, CSHRM will make every attempt to ensure that all members with disabilities are provided a reasonable accommodation to participate to the highest degree possible in all CSHRM activities. Accommodations will be provided to CSHRM members through collaborative efforts with the Cuyahoga County Board of Developmental Disabilities, local non-profits, and other community organizations to acquire accommodations that are being provided to CSHRM members.

To request an accommodation for a workshop or CSHRM activity, please contact the Reasonable Accommodation Coordinator below.

Katti Sorboro: Email:  Text: 330.990.3046


RSVP by Friday, February 16th by NOON!